Frequently asked questions

Where are you located?

We are in green & beautiful Portland, Oregon USA; occupied land of First Nations tribes: Multnomah, Kathlamet, Clackamas, Chinook, Tualatin, Wasco, Cowlitz & Molalla, as well as many others. We ship world-wide.

Do you do markets in other states?

Yes! Stay current with where to find PHD in person by checking out the Upcoming Shows page & by following along on instagram @pigeonheartdesigns.
New markets are added with relative frequency.

How long has PHD been in business?

Born in January of 2010, but the shift from being a  metalsmith to silversmith
began in November of 2019.

Do you have gift cards?

Yes, we sure do!
Find them nested in the Shop section of the site, or also find them: here. Feel free to contact us if you prefer a physical gift card, as we also have those. 

Do you accept refunds?

We take great pride in our work and hope that you love the things we make for you. Before making your purchase please read the entire description, know your ring size, preferred chain lengths, wrist size, etc. I provide photos of the pieces on me so you can see the scale of them. If you have any further questions about a piece please proactively contact us & we are happy to answer you & provide further details or photos. If there is a problem with the jewelry due to my craftsmanship, please contact me & I will fix it unless it's clear that it's been overworked & not cared for properly. All sales are final.

Do you do custom work?

We love to bring your ideas to life & do accept some customs. Prices will vary according to each project. We ask for a non refundable deposit of $100 as a base fee to ensure commitment & will go over details of your vision with you to get the collaboration just right. Access the special custom form here

Do you accept Venmo, Paypal, or credit cards?

You are welcome to pay with any of these options. PayPal is a third party credit card processor that keeps all of your transaction information secure.

What's your shipping policy?

Items are shipped out within the first 3-10 business days of receiving the order (orders placed on weekends/holidays and custom/personalized piecesmay take a little longer).Shipping within the US is $6 for orders under $150.Free shipping domestically & to Canada for items $150+, & free internationallyfor items $250+. International orders totaling less than $100 will cost around $25depending on the country.There is a cost calculator on the site for your convenience.  

What metals and materials do you use in your jewelry?

Sterling, brass & occasionally copper comprise the jewelry at PHD. All ear-wires and chain are hypoallergenic; gold filled to go with the brass, or sterling to go with the sterling. The crystals and stones are purchased conscientiously with aims of supporting smaller operating mines without a large footprint, that do not use exploitative practices on workers, & are free of child-labor. 

Is your packaging environmentally friendly?

We are committed to a maintaining a more sustainable business by using ethically sourced stones, sourcing metals from the USA (diminishing our footprint), & using recycled mailers, gift boxes, & note paper. There is also an option for carbon offset at checkout.

What/whom do you support with your profits?

Every month that we're able- we donate a portion of profits to different organizations that support human rights, the environment, or animal rights. Some places we've donated are: Border Kindness, The Halo Project, Color of Change, Black Lives Matter, The Innocence Project, Sea Shepards, BARK, multiple dog & pet rescues etc. 

Do you do bridesmaids packages or bridal jewelry?

Gladly, we do. We'd love to help your special day be even more so.
Let's talk.

Additionally~

  • You will find small rubber stoppers to prevent earring loss along with each pair. Extra stoppers are available upon request. 
  • Every purchase comes with a little, surprise token of love & the choice of a holographic sticker to display with pride.

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