FAQs


Payment:

Gift Certificates:
We have them ready for you from $20-$2000; email us at pigeonheartdesigns@gmail.com & we will create your special order for you as soon as possible.


Paypal/ Credit card:
If you decide that you would like something and you would like to pay with a credit or debit card, choose the PayPal option in checkout. PayPal is a third party credit card processor that keeps all of your transaction information secure. You do *not* need your own PayPal account to use the service.

Personal checks:
We are happy to accept checks and will send the jewelry out to you once the check clears.

Money orders:
We accept only United States Postal Service Money Orders. This means if you are located outside the U.S. you *must* use PayPal as your payment option. Thanks in advance for your understanding on this issue.

 

Shipping:
Items are shipped out within the first 3-5 business days of receiving the order (orders placed on weekends/holidays and custom/personalized pieces may take a little longer).
Shipping within the US is $4.00 for one item, or $2.00 per item if purchasing more than one piece.
International prices are $16.00, or $2.50 per item if purchasing more than one piece.

Refunds & exchanges:
We take great pride in our work and hope that you love the things we make for you. However, if you are unhappy with your purchase for any reason simply notify me by email, send the piece back in good and unused condition within 7 days, and we will refund your purchase price.
The price of return shipping will not be refunded.
Buyers are responsible for any and all duties and customs charges that may be incurred.
Please return your order with an insured trackable courier and retain your receipt. If the item is damaged, no refund will be given.
Items may be exchanged if you are unsatisfied with your purchase within up to 7 days of purchase. Please let me know if you received them as a gift, and when/ from whom/ where and as long as it is within 7 days of you receiving it, we can go from there.
*There are no returns of exchanges on special orders.

Additional:
-We do take custom orders and if there is something specific that you want (size, color, etc) just let me know. This may incur an extra fee, depending on the request and will be discussed.
-You will find small rubber stoppers to prevent earring loss along with each pair. Extra stoppers are available upon request.
-If you lose a hoop, often times I can make a replacement earring for you for 1/2 the price of the original pair *not including S&H, however most other earrings can not be made individually. I often give 15% off for a missing whole pair because I want you to have your favorite earrings back, and also because I'm grateful for your purchase and support!
-We are happy to gift wrap or send an item out as a gift~ just talk with us give us the details, address, and other necessary information.