FAQ

What's with pigeons?
They are the underdogs of the bird world. I always root for Team Underdog. The jewelry I create is a reflection of this pigeon walk. It is versatile and adaptable; raw and rugged; it's loveliness in one fine package. And then you strut! 

I'm such a fan of pigeons. They're intelligent, loving, tenacious, survivalists whose iridescence is akin to built in jewelry. Pigeons stand tall, and always look elegant. They tend to be taken for granted because of their ubiquity: a metaphor worthy of exploration. 

Do you have Gift Certificates
Yes! There is a clickable link in the banner: "Gift Card" which allows you to select the price point that works best for you. Upon purchase you will receive the code to apply at checkout. It's a very comprehensive process. If you prefer a physical gift card we also have those. Just email us at hello@pigeonheartdesigns.com & we will create your special order for you as soon as possible.

Do you do Custom pieces?
Oh yes. We love to bring your ideas to life! Prices will vary according to each project.
We ask for a non refundable deposit of $100 as a base fee to ensure commitment & will go over details of your vision with you to get the collaboration just right.

Do you accept Venmo, Paypal, or Credit cards?
Yes! If you decide that you would like something and you would like to pay with a credit or debit card, choose the PayPal option in checkout. PayPal is a third party credit card processor that keeps all of your transaction information secure. You do *not* need your own PayPal account to use the service.

Do you accept Personal checks?
Sure! We are happy to accept checks and will send the jewelry out to you once the check clears.

What is your Shipping Policy?
Items are shipped out within the first 3-10 business days of receiving the order (orders placed on weekends/holidays and custom/personalized pieces may take a little longer).
Shipping within the US is $4.50 for one item, or $2.00 per item if purchasing more than two pieces. All orders that are over $100 automatically receive free shipping!
International prices are $16.00, or $2.50 per item if purchasing more than one piece.

Refunds & exchanges:
We take great pride in our work and hope that you love the things we make for you. Due to the nature of earrings going through the body, we cannot accept returns on them. However, if you are unhappy with your purchase of a necklace for any reason- simply notify us by email, send the piece back in good and unused condition within 7 days, and we will extend you an in-store credit equal to  your purchase price.
The price of return shipping will not be refunded.
Buyers are responsible for any and all duties and customs charges that may be incurred.
Please return your order with an insured trackable courier and retain your receipt. If the item is damaged, no refund on credit will be given.
*There are no returns of exchanges on special orders.


What Materials do you use in your jewelry?: 
All ear-wires and chain in each piece are hypoallergenic; gold filled to go with the brass, or sterling to go with the sterling. 
I source many different crystals and stones, aiming to support small, family owned mines with the smallest footprint. 
I used to occasionally use coyote teeth found by working with several groups of First Nation's Gathers. Please see the blog entry about this for more info.
We also occasionally use antler slabs which are all naturally shed... did you know deer shed antlers like we loose teeth, but yearly? I still have some pieces but once they've run out I will be concentrating on cabochons only, vs beads.

Do you make Custom Orders? 
Yes! If there is something specific that you want (size, color, etc) just let me know. This may incur an extra fee, depending on the request and will be discussed.

What do you support with your money?
Every month 10% of profits are donated to different organizations that support human rights, the environment, or animal rights. We're all in this together. 
Some places we've donated are: Border Kindness, The Halo Project, Color of Change, Black Lives Matter, The Innocence Project, Sea Shepards, etc. 

Do you do Bridesmaid's Packages or  Bridal Jewelry?
Gladly, we do. We'd love to help your special day be even more so. Let's talk.

 


Additional:
-You will find small rubber stoppers to prevent earring loss along with each pair. Extra stoppers are available upon request. 
-Every purchase comes with a little token of love & a sticker to display with pride.

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